Dynamics 365 for Retail’s Integrated POS System: Complete Overview

Dynamics 365 for Retail’s integrated POS system is a one-stop solution for growing retail and wholesale businesses to simplify the process of capturing sales and tracking inventory in real-time. Also, Dynamics 365 Retail empowers businesses to process payments, track transactions, and keep track of all activities related to POS sales.

In the market, there are numerous POS systems available based on technology and type of deployment. Even so, it comes embedded with Microsoft ERP solutions that eliminate the need for integrating third-party solutions to keep track of sales from multiple points. Before learning more about the types of POS systems and their usage, let's look at the fundamental concepts.

What is POS?

A POS is known as a point of sale or point of purchase where a customer makes a final transaction towards a purchase and the business receives it in real-time. Regardless of the business operations, whether they are online or offline, POS is the core system to capture all sales. It can be hardware or software that can be operated on a device, web browser, application, or any other sale/purchase platform to make sales and maintain complete records.

The POS system centralises multiple shopfronts, whether you are operating online or offline business or a collaboration of both. Such stores include multiple physical stores and e-commerce stores, and POS keeps the data synced between all stores.

How does the POS System Works?

The POS system works using a web-based platform or an app, but the basic working is the same regardless of the platform we are using to track sales. Whenever a customer makes a sale, POS records it and updates the inventory in real-time across all sales channels. To understand the working of POS in simpler form, check out the below steps:

• Irrespective of the sales channel, whether it is online or offline, a customer finds the product and adds it to the cart.
• Later, the customer moves the product towards purchasing at the checkout section.
• Here, the salesperson or the website activates the POS system and calculates the final price of the product that includes taxes or other charges.
• Now, the customer pays for the product using a credit card, debit card, gift card, or any other mode of payment, and on successful transaction, the customer gets a payment receipt in the form of an invoice.
• Here, we can count the successful purchase as a sale through a perfectly working POS system.

POS Hardware or POS Software: What’s the core difference?

In a nutshell, a POS hardware device works using POS software, and POS software requires a hardware device to run. This blend is simple yet complicated. There is a difference between them, but both need the support of one another to run perfectly.

However, if you are running a website and tracking sales in real-time, you don’t need POS hardware as the web application, or the payment gateways work as POS software. But if the business is a stationery store and you require to integrate a credit card reader to accept payment, this scenario is considered an integration of hardware with POS software that is already working on a device.

With POS software, you don’t need any hardware device to collect payments, as you can process the transactions in cash and collect payment from the customers.

POS Hardware

To simplify understanding the POS system, you may have seen a device on a fuel station that reads the credit/debit card to accept payment and even print the receipt. It is a small POS hardware device. Also, a device in cafes or stores that comes with cash drawers with an integrated barcode device and receipt printer is also a POS device. Such devices can be customised as per the store requirements.

POS Software

POS software is the ultimate solution to connect multi-point sales channels. For example, there is a general store brand with 4 outlets in the same city with a centralised warehouse for all stores. Whenever a customer purchases a product from any of the stores, the POS system receives the payment and updates the inventory across all stores.

So, based on your usage, you can choose the perfect POS system for your business.

A Complete POS System in Dynamics 365 for Retail

A POS system is not restricted to receiving payments from the customers; it is built to do more. An aligned POS system enables businesses to track inventory, collect payments, maintain all records, collect data, create invoices, and helps a business understand and forecast trends.

With Dynamics 365 Retail, you don’t need to integrate any POS software or hardware, as it comes with an inbuilt powerful POS system to streamline all sales while connecting online and offline stores. Dynamics 365 Retail does not only come with POS, but it also comes with many more advanced capabilities required to streamline an entire retail or wholesale business. From automation to simplifying complex retail operations, Dynamics 365 implementation is the key to increasing revenue along with managing multi-point sales channels without any hassle.

Dynamics 365 for retail’s integrated POS system centralises sales data, manages back-office operations, offers simplified buying experiences, and streamlines inventory operations. With D365 Retail, you can avail yourself of a browser-based POS system, known as cPOS, that can be accessed as a mobile app, and modern POS software, known as mPOS, that you can access using a tablet, laptop, and similar devices. Based on your requirements, you can opt for any POS system, or you can go with both.

Features of Dynamics 365 for Retail with Inbuilt POS

Dynamics 365 Retails offers powerful POS capabilities to streamline retail operations and enhance customer experiences. Along with numerous features, some are listed below:

Unified Commerce Experience

D365 Retail offers a unified interface across all sales channels, including online and offline stores, to follow uniformity and a similar user experience. Also, the Dynamics 365 ecosystem comes with flexible integration capabilities with other solutions that include Microsoft Dynamics Business Central, Dynamics 365 Finance, and Power BI.

Modern POS Interface

POS is modern and intuitive for customers as well as sales agents. Also, you can customise the interface to make it more relatable as per business needs. And Dynamics 365 Retail’s integrated POS system supports integration with external systems that include barcode scanners, printers, and more.

Advanced Sales Functionalities

You can avail additional sales functionality with inbuilt POS systems, like promotions, coupons, and discounts. Also, it is capable of managing gift cards and loyalty programs to build loyalty for a long run.

Inventory Management

Track inventory data in real-time to make data-driven decisions while avoiding any chances of stockouts and overstocking. Also, you can keep track of the inventory that is moving from one warehouse to another in a step to optimise inventory.  

How can Dynamics Square help you with Dynamics 365 for Retail?

Dynamics Square understands that a robust Point of Sale (POS) system is the foundation of any retail operation. For this reason, we are specialists in offering tailored Dynamics 365 for Retail POS deployments that help businesses enhance client experiences, optimise workflows, and increase sales.

Our Approach to Dynamics 365 for Retail’s integrated POS system

Thorough Assessment: To begin, we do a thorough assessment of your unique business requirements, goals, and infrastructure. This helps determine which point-of-sale system will best meet your specific needs.

Configuration and Customisation: Our team of professionals will customise the Dynamics 365 for Retail POS system to fit your desired processes, branding, and reporting styles. We make sure the system is simply integrated to the rest of your business apps so that the experience is cohesive.

Hardware and Software Integration: We help choose and integrate the appropriate hardware, such as cash drawers, barcode scanners, and printers, to create a fully functional Point of Sale (POS) environment.

Training and Support: Our dedicated team provides your staff with comprehensive training so they are ready to make the most of the POS system. Furthermore, we offer upkeep and ongoing support to address any questions or issues that may arise.

Dynamics Square has a proven track record of successful implementations and comprehensive expertise of Dynamics 365 for Retail, making it your go-to partner for optimising your retail operations. Contact us right now to learn more about how we can help you take use of the full potential of the Dynamics 365 for Retail POS system.

Call us at  0203 514 1057 or write us an email at info@dynamicssquare.co.uk with your detailed query.

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